Service Center

Service Center

Applicable to Domestic Services

Based on the characteristics of key issues, develop improvement measures one by one to guide future work.

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Information Collection

Collect service information in the form of telephone, fax, visit, resident personnel report, etc., and timely feedback to the service department and summary.

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information screening

The service department checks all information on a case-by-case basis to ensure that there are no false positives.

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Formulate a program

Develop a good service plan based on the information and the company's resource allocation.

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Implementation Services

Give response and implement service within 48 hours from information collection.

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Effect feedback

Follow up the effect of the service work implemented and check the final situation of the service work.

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Service evaluation

Listen to the opinions or suggestions of the service party and evaluate the service work implemented.

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Inductive statistics

Through the service work records, the key issues are objectively summarized.

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Guidance improvement

According to the characteristics of the key issues, the improvement measures are formulated one by one to guide the later work.